Privacy Policy

1. Information We Collect

We collect only the minimum data required to facilitate safe local discovery, verified reputation, and communication between customers and providers:

• Account Information: Verified Kenyan mobile phone number (+254), optional email, display name.
• Verification Records (Pros Only): Kenyan National Identity Card, Passport, or Alien ID photos, face verification selfies, and certified trade license numbers.
• Geographic Data: Neighborhood / Estate selections (e.g. Kilimani, Westlands) and service radius kilometers.
• Communication Logs: Service inquiries, quote details, and chat messages exchanged within inquiry threads.

2. Strict Location Privacy (J6 Guarantee)

We strictly enforce location privacy on all public interfaces. Saka never publicly reveals exact residential street addresses, gate numbers, or pin coordinates on search maps.

Public maps show randomized neighborhood-level center points with approximate service circles to protect home security and prevent unauthorized in-person visits.

3. Security of Verification Credentials

National IDs and trade certificates you submit for verification are stored as private files. They can only be opened through short-lived links by you and the Saka staff who review verifications. They are never shown on your profile, made public or sold to anyone.

4. Your Data Rights Under Kenya DPA 2019

Under the Kenyan Data Protection Act, 2019, you have the right to:

• Request a copy of the personal data we store regarding your account.
• Correct inaccurate or outdated information in your profile settings.
• Request permanent deletion of your account and associated verification records.
• Opt out of push notifications and marketing communications at any time.

To exercise your data privacy rights, contact our Data Protection desk via the Contact page.